Information about approved service providers

Only approved service providers can offer funding under the Warm Up New Zealand: Heat Smart programme. To be an approved service provider, a business has a contract with EECA which ensures that they offer a good service for a reasonable price. EECA has a strict audit and checking process in place to make sure service providers follow the correct procedure and the work is done properly and safely.

Finding a provider

If you want to get your insulation or heating installed under the programme choose an approved service provider(s) in your area who will come and give you a quote. Talk to them about the funding available and how long it will take for them to get to your house.

As with any major purchase, you may want to shop around and get quotes from several different companies to ensure you are getting the best deal. Quotes will vary, mainly because of the price of the different products each service provider uses, make sure you are comparing like for like. 

Under the programme, service providers must state the maximum price range they will charge consumers, and they have to stay below that level or face having their contracts terminated. EECA monitors prices being charged and takes action if necessary.

Accepting a quote

An insulation quote should clearly show:

• the areas where insulation will be installed
• the name of the product being installed
• the cost per square metre
• the quantity (the quantity should be roughly the size of your house)
• why the product and quantity recommended is the best solution for your home
• the total cost
• the amount of funding you qualify for 
• the final amount you need to pay

If you are happy with the quote and want to go ahead with insulation, contact the provider directly to arrange completion of the work.

Completion of the work

Once a provider has completed the work they will invoice you directly. This invoice will include your funding, it will have been subtracted from the total amount you pay. The service provider is responsible for claiming the funding amount back from EECA.

EECA has a strict audit and checking process in place to make sure service providers follow the correct procedure and the work is done properly and safely. This includes:

• Strict installation requirements
• Cross-checking by the service provider on every home done (through the post-installation audit)
• External auditing by EECA on a random selection of each service provider's work (between 5 and 10% of all homes done under the programme). Any issues identified have to be fixed.

If your home is randomly selected for an EECA audit you will be contacted by an auditor 4-6 weeks after the installation. The audit will take 1-2 hours and will be arranged for a convenient time for you. The provider may accompany the auditor during the audit, . You are under no obligation to have your home audited.

Making a complaint

If you have any concerns or questions with the service or product received, you should first contact the provider involved to resolve the issue. They may be able to help you over the phone, or they may want to come to your house.

You can ask them for your ‘post installation audit' which is the document they sign off to say your home has been completed to required standards.

If for some reason you can't resolve an issue with your service provider, or you would like an independent opinion you can contact EECA on 0800 749 782 or email info@eeca.govt.nz.