Warmer Kiwi Homes FAQs
Find answers to common questions about Warmer Kiwi Homes grants.
Has the grant increased for insulation and heaters?
Yes, the grants now cover 90% of the cost of getting insulation or a heater installed. The grant cap for heaters is now $3000 including GST.
When does the new funding amount take effect?
Insulation and heater installs completed on and after 28 April 2020 qualify for the increased funding amount.
My install was done on/after 28 April 2020 and I have already paid for it - do I get a refund?
Yes. We are currently working on a refund system for homeowners who had insulation or a heater installed on or after 28 April 2020 under previous funding levels. Once this system is up and running, your installer will be in touch to arrange your refund. Please wait for your installer to contact you - we appreciate your patience as this process is developed.
What if I had an install done on 27 April 2020 - why don't I get a refund?
The Government has set 28 April 2020 as the start date for the new funding level. Unfortunately installs completed before 28 April 2020 do not qualify for the new funding amount.
I already have a quote for insulation/a heater and it doesn't include the higher grant level, what should I do?
The installer who provided your quote will update it to include the higher grant level. Please allow them time to do this.
What's the impact of the COVID-19 pandemic?
Warmer Kiwi Homes grants are available under COVID-19 Alert Level 2 and insulation and heater installations can take place with health and safety measures in place.
How will installers operate safely under Level 2?
Companies contracted to EECA for Warmer Kiwi Homes have health and safety measures in place to protect both homeowners and installers against the risk of COVID-19.
Installers will ask you questions about whether anyone in your household has symptoms of COVID-19 and will observe two metre physical distancing. Please help prevent the spread of COVID-19 by answering these questions and maintaining physical distancing.
Does insulation help protect against COVID-19?
No, but it’s important everyone tries to stay as healthy as possible, especially people with respiratory disease and other health conditions. A warm, dry, insulated and heated home is one way people can help maintain their health.
What is the process for getting a grant?
Use the quick and easy Warmer Kiwi Homes tool to find out if you are eligible for ceiling and underfloor insulation or a heater, and to connect with a service provider for a free, no-obligation quote. The service provider will explain the process for the install.
You will need to have ceiling and underfloor insulation installed to EECA standard before becoming eligible for a grant for a heater.
How will I know if my home is insulated to EECA standards?
If your home has been insulated through a Government insulation programme, that will be confirmed when you apply for a grant for a heater. Otherwise an EECA insulation provider will check.
Why do I need to have my home insulated before applying for a grant for a heater?
Insulation is the top priority for creating a warm, dry home and provides the greatest health benefits. However, you may be eligible for a grant for a heater if an insulation provider contracted to EECA has assessed your home and found they can’t install insulation – for example, if there is no space under the floor or in the ceiling.
How much will I have to pay?
Grants for insulation cover 90% of the cost (with no cap). In some areas, generous funding from community funders means the cost is very low to homeowners.
Grants for efficient heaters cover 90% of the cost up to a maximum grant of $3000 including GST.
Can I apply for a grant for a heater if I have already received a grant for insulation?
Yes. You can apply for a grant for a heater if you have already received a grant for insulation. Insulation must be installed before or at the same time as a heater. You will need to meet the eligibility criteria for a heater grant and make another application through the Warmer Kiwi Homes tool.
Are grants available across the country?
Grants may not be available in some remote rural locations and islands. Grants for wood and pellet burners are only available in some areas. Use our Warmer Kiwi Homes tool to see if there is a service provider in your region.
Can anyone in the home have a Community Services Card for the household to be eligible?
The homeowner needs to have the Community Services Card to be eligible for a grant.
If I don’t have a Community Services Card, are there other ways I can qualify?
You may qualify if you live in a lower-income area. The Warmer Kiwi Homes tool will tell you if you are eligible.
I have received an insulation grant but have since moved and bought another house. Will I qualify for another grant?
Yes, if you meet the eligibility criteria for the Warmer Kiwi Homes programme - find out by using the Warmer Kiwi Homes tool.
Can I get more than one heater?
No, the grant is for one heater for each home and in the main living area.
Will I be able to choose a specific model of heating appliance?
There will be some choice of wood burner or heat pump brands but the installer will make sure the model is sized correctly for the space that needs to be heated.
At what point will I be committed to getting an efficient heater installed?
You will be committed when you sign a contract with a heating installer.
Do I have to get the building consent from my council for the wood or pellet burner?
The installer will apply for the building consent from your local council on your behalf.
Is wall insulation included?
No, the programme covers ceiling and underfloor insulation only.
Does my bach or holiday home qualify?
No. Warmer Kiwi Homes is aimed at permanent, low-income homeowners (owner-occupiers).